El Jefe Mexican Restaurant of Hope - El jefe mexican restaraunt hope indiana Disgusting service

Cincinnati, Ohio 0 comments

Well I went to El Jefe's Mexican restraunt in Hope today only to be very very dissapointed. I came in at about 12 in the after noon for a small snack of steak tacos. The server promptly brought out my tacos but when i began eating them they were engulfed in extremly hot sauce. If I am not mistaken I orded tacos carna asada with no hot sauce. After this then i confronted my server and told them to go get me some new tacos. The new tacos came out exactly as i had planed . WHat is the worst part of the story is the girl that thinks she is managing took my bill and charged me for the for the tacos that were savatageed with hot sauce and charged me double of what i payed for. She told me if i refused to pay she would call the police. I am a non confrontational Guy so i just aggreed to pay the measley 10.75 for the tacos. But told her it was a rip off and i would never come backl. The server also completly ignored this issue that I had. This was a simple problem , maybe miscommunication that didnt need to go this far. Well my two cents is El Jefes has terribel customer. If your looking for a decent mexican place try out El Mesons in Shelbyville. I have been there plenty of times. There defo spot on with everything. But El Jefes is Bs service in my opinion. Terrbible Buinsses ethics

Own this business?

Edit Company Info

El Jefe Mexican Restaurant

628 Main St

Hope, IN 47246-1205

Review about: Tacos Carna Asada.

El Jefe Mexican Restaurant of Hope - El Jefe Mexican restraunt hope indiana Avoid at all costs

Cincinnati, Ohio 1 comment

First let me start off by saying I love to try new Mexican restaurants & enjoy the atmosphere at all of them.This didn't happen to be 1 of them.

The food isn't authentic & they have very poor customer service. The tortilla chips were pretty good though! I would also like to add the fact that my group had a reservation and we still had to wait. We arrived on time and we watched 3 sets of (2) go to their tables before us and they didnt have a reservation.

When we asked about the status of our reservation the hostess had an attitude and gave us the impression that we were annoying her.

This is not the place for good food or a good time!

Review about: Burrito.

Comments

Anonymous
#280936

I had the same experience as you buddy.

El Jefe Mexican Restaurant of Hope - El jefe mexican restaraunt hope indiana

Cincinnati, Ohio 1 comment
Not resolved

Disgusting!We went to this restaurant on March 28, 2011 for dinner.

We have been to many Mexican style restaurants all over Indiana & other states we've visited. The food at this restaurant was awful. Specifically... the ground beef was greasy & tasteless.

The refried beans were watery & more like a thick soup than refried beans. The rice was dry & tasteless. The guacamole was old (turning dark green in color). The beef & chicken pieces in one dish were dry & hard & in some sort of cheap-funky tasting red sauce...

the meat reminded us of day old meat that was re-heated (yuck). One of us at the table sent ... not one, but TWO dishes back because of bad taste (mushy tortilla, nasty meat) all the while the manager glared at us from behind the cash register area but never bothered to come talk to us about our meal, what was wrong or how they could make it better. Our waiter was nice & did remove the worst of the worst dishes from our bill.

We felt bad for him having to serve this garbage. We did get a to-go container for ... on March 28, 2011 for dinner. We have been to many Mexican style restaurants all over Indiana & other states we've visited.

The food at this restaurant was awful. Specifically... the ground beef was greasy & tasteless. The refried beans were watery & more like a thick soup than refried beans.

The rice was dry & tasteless. The guacamole was old (turning dark green in color). The beef & chicken pieces in one dish were dry & hard & in some sort of cheap-funky tasting red sauce... the meat reminded us of day old meat that was re-heated (yuck).

One of us at the table sent ... not one, but TWO dishes back because of bad taste (mushy tortilla, nasty meat) all the while the manager glared at us from behind the cash register area but never bothered to come talk to us about our meal, what was wrong or how they could make it better. Our waiter was nice & did remove the worst of the worst dishes from our bill. We felt bad for him having to serve this garbage.

We did get a to-go container for our pooch waiting at home but when my gut began to hurt & I threw up before even reaching home we decided we'd just pitch the doggie-bag ... not worth getting our dog sick too. Bottom line...

Hope waited a long time for this restaurant to open & what a let-down.We won't be back and will instead continue to go to one of the better Mexican restaurants in the area, El Reparo in Greensburg,

Review about: Burritos.

Comments

Anonymous
#280831

There food always seems to be a bit old imo. I do however like there salsa . If they had fresher meat they would be the ***.

You May Also Like